Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By using our Site or services, you consent to the data practices described in this Privacy Policy. If you disagree with any aspect of this policy, please do not use our services.

1. Information We Collect

Zamora Live collects information about you when you interact with our Site, purchase tickets, attend our events, or communicate with us in any other way. We gather this information in various ways, including directly from you, automatically when you use our Site, and from third parties.

a) Information You Provide to Us

When you interact directly with us, you may provide us with personal information, including but not limited to:

• Contact Information: Such as your name, email address, mailing address, and phone number. We collect this information when you register on our Site, purchase tickets, subscribe to newsletters, or participate in surveys.
• Account Information: If you create an account on our Site, we collect your username, password, and other registration details. This helps us provide you with a personalized experience.
• Payment Information: When you make purchases (e.g., tickets, merchandise), we collect payment information, including your credit or debit card number, billing address, and transaction history.

• Event Participation Information: When you attend one of our events, we may collect details regarding your attendance, preferences, and feedback.
• Other Information: You may provide additional information when communicating with our customer service, filling out forms, or responding to surveys.

b) Information We Collect Automatically

When you use our Site, we automatically collect certain information about your device, browsing actions, and patterns. This information helps us improve our services, provide a more personalized experience, and conduct analytics. Information we may collect automatically includes:

• Device Information: We collect information about the device you use to access our Site, including the device type, operating system, and browser type.
• Usage Information: We collect information about how you interact with our Site, such as the pages you visit, links you click, and the duration of your visit.
• IP Address: We may collect your IP address to understand geographic locations, enhance security, and ensure compliance with our terms.
• Cookies and Similar Technologies: We use cookies, pixels, web beacons, and similar tracking technologies to gather information. Cookies help us remember your preferences, recognize you on return visits, and provide personalized content. You can manage your cookie preferences through your browser settings.

c) Information from Third Parties

We may also collect information about you from third parties to enhance our services. Examples include:

• Social Media: If you connect with us through social media platforms (e.g., Facebook, Instagram), we may receive information from these platforms in accordance with their privacy policies.
• Ticketing and Event Partners: We work with third-party ticketing platforms and event partners. If you purchase a ticket through a partner, we may receive relevant purchase information from them.
• Advertising and Analytics Partners: We may collect information from advertising networks and analytics providers to help us understand user behavior, tailor promotions, and measure the effectiveness of our advertising campaigns.

2. How We Use Your Information

We use the personal information we collect to deliver, improve, and personalize our services. Our primary purposes for using your information include:

• Providing Our Services: To process transactions, fulfill orders, deliver tickets, manage your account, and communicate important information about our services.
• Improving and Personalizing User Experience: To understand how you use our Site, personalize content, and enhance your experience by tailoring our services to your interests.
• Communicating with You: To send you promotional communications, updates, and news about our events, services, and Site. You may opt-out of receiving marketing communications at any time by following the instructions in the emails or contacting us.
• Complying with Legal Obligations: To ensure compliance with applicable laws, regulatory requirements, and legal processes.
• Security and Fraud Prevention: To protect against, identify, and prevent fraud and unauthorized activity, ensuring the safety and integrity of our Site and services.

3. Sharing Your Information

We are committed to safeguarding your personal information and will only share it under specific circumstances.

a) Service Providers

We work with third-party service providers to perform functions on our behalf, such as processing payments, providing analytics, marketing, customer support, and hosting services. These service providers have access to personal information needed to perform their functions but may not use it for other purposes.

b) Partners and Affiliates

We may share your information with our trusted partners and affiliates to support services, facilitate joint events, and improve user experiences. For example, if you purchase a ticket to an event hosted by a partner, we may share relevant information with them to enhance event coordination.

c) Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, we may transfer your information to the acquiring company or parties involved in the transaction. If such a transfer occurs, we will ensure the protection of your information as per this Privacy Policy.

d) Legal and Regulatory Compliance

We may disclose your information to comply with legal obligations, respond to lawful requests, enforce our terms, protect our rights, or prevent harm to our customers, staff, or the public.

4. Security of Your Information

We implement a variety of technical, administrative, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee its absolute security. If you have concerns about the security of your information, please contact us.

5. Your Choices and Rights

We believe in transparency and providing you with control over your personal information. Depending on your location, you may have specific rights regarding your data.

a) Access and Update

You may access and update your account information by logging into your account or contacting us. Keeping your information accurate and up-to-date is important to us.

b) Opt-Out of Marketing Communications

You have the right to opt-out of receiving marketing communications from us. To do so, follow the unsubscribe instructions in our marketing emails or contact us directly. Please note that even if you opt-out of marketing, you will still receive essential transactional communications related to your purchases and account.

c) Managing Cookies and Tracking Technologies

You can manage cookies through your browser settings. Some tracking technologies, such as pixels, may not be fully controllable via browser settings, but you may be able to opt-out through external tools or contacting us.

d) Rights for California Residents

If you reside in California, you may have additional rights under CCPA. These rights may include requesting deletion, restricting processing, and data portability.

6. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. When we no longer need your information, we will delete, anonymize, or securely store it in accordance with our data retention policies.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your home country. When we transfer data internationally, we ensure that adequate safeguards are in place, including contractual commitments to protect your information.

8. Third-Party Websites and Services

Our Site may contain links to third-party websites, services, and content. These third-party websites operate independently of us and have their own privacy policies. We encourage you to review the privacy policies of any third-party websites you visit, as this Privacy Policy does not apply to them.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will delete it promptly. Parents or guardians who believe their child may have provided us with personal information should contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our Site and updating the “Last Updated” date. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Zamora Live
Email: privacy@zamorausa.com
Phone: 646 969 5666
Mailing Address: 23300 Goddard Rd, Taylor, MI 48180, United States

California Notice at Collection

For California residents: We collect and use personal information as described in this Privacy Policy. Under the CCPA, you have the right to know the categories of personal information we collect